Your Stay

What to Bring

No matter the reason for your visit, always bring the following with you:

• Your driver’s license
• Your insurance ID card, if you have one
• Your medication bottles, along with any supplements and vitamins you take

You are welcome to bring the following for your hospital stay:

• An iPad, laptop or personal electronic device (wireless)
• Toiletries, make-up, etc.
• Personal comfort items, like books, puzzles, blankets, stuffed animals, etc.

Amenities

All patient rooms are equipped with cable television and telephones for outside calls. To make a local call, press “9” and dial the appropriate number. To make a long distance call, press “9-1,” followed by the area code and seven-digit number.

Personal cell phones may be used unless advised otherwise by your health care team.

An iPad is also available for hospital patients’ use. If interested, ask a nurse if it is available for use.

Free Wi-Fi Access

Free wireless internet access is available to patients and guests. To use wireless, please ask a nurse for the access code.

Interpreting Services

You have a right to a medical interpreter at no cost to you. Please let us know when you are scheduling an appointment if you would like to have an interpreter service available during your visit.

Notice of Rights to Language Assistance

Tobacco-Free

Committed to the health of our patients, visitors and staff, tobacco use is not permitted on campus.

Health Care Directives

A health care directive is a written document that informs others of your health care wishes if you are unable to communicate them yourself.

Having a plan in place can save your family the stress and fear of having to decide what you’d want during a time of illness or injury.

Health care directives are available at Sleepy Eye Medical Center and can be downloaded by clicking on the link below. Our staff is available to answer your questions and provide helpful tools to assist you in completing a health care directive in accordance to Minnesota state laws.

Health Care Directive

Medical Records

Sleepy Eye Medical Center’s Health Information Management Department maintains and protects patients’ health records.

If you’ve been receiving care outside of Sleepy Eye Medical Center, you’ll need to complete an authorization form. This form allows outside facilities to share your medical record with us. Documentation of any previous health conditions and treatments will help our providers appropriately care for your health care needs.

You’ll need to complete this form if you plan to receive care outside of Sleepy Eye Medical Center as well.

If you send your spouse, family member, friend or significant other to pick up copies of your health information, you will need to indicate written permission for that individual on the form prior to their picking up this information.

Please note that if you’re requesting your medical records for personal use, you may be charged a fee.

Download an Authorization Form

Please print, complete, sign and return the form in one of the following ways:

• Fax the form to 507-794-5950.
• Mail the form to:  Sleepy Eye Medical Center
  Attn: Health Information Management
  400 4^th Ave. NW
  Sleepy Eye, MN 56085
• Physically drop off your form by stopping by the Clinic Reception Desk and asking for a member of the Health Information Management (HIM) team.

Visitors

Sleepy Eye Medical Center welcomes family, friends and other guests to visit you during your stay. If you would like the support of a loved one during the night, please talk with your nurse.

Clergy are welcome to visit anyone at any time, with patient and/or family permission.

To protect the health and safety of all patients, we ask visitors to follow these guidelines:

• Sign in at the Nurses Station.
• Refrain from visiting patients if you have a respiratory infection or contagious illness.
• Children should be accompanied by an adult at all times.
• Check with a nurse before giving any food or beverages to a patient.
• Only latex-free (Mylar) balloons, please.
• Avoid sitting or lying on a patient’s bed.
• Refrain from smoking on campus. Sleepy Eye Medical Center is tobacco free.

A variety of dining and lodging options are available in the Sleepy Eye area for visitors. To learn more about them, visit the Sleepy Eye Area Chamber of Commerce website.

New Patients

Welcome, and thank you for choosing Sleepy Eye Medical Center for your care.

If you’ve been receiving care outside of Sleepy Eye Medical Center, you’ll need to complete an authorization form allowing that facility to share your medical record with us. Having a history of any previous health conditions and treatments will help our providers appropriately care for your health care needs.

Download an Authorization Form

Please print, complete, sign and return the form in one of the following ways:

1.) Fax the form to 507-794-5950.

2.) Mail the form to:  Sleepy Eye Medical Center
Attn: Health Information Management
400 4^th Ave. NW
Sleepy Eye, MN 56085

3.) Physically drop off your form by stopping by the Clinic Reception Desk and asking for a member of the Health Information Management (HIM) team.

We ask that all patients bring the following items to every appointment.

• Insurance card (if you have one)
• Driver’s license
• Medication bottles, including any supplements or vitamins you are taking

Patient Rights

As a patient in a Minnesota hospital, you have certain rights.

To learn about your rights, visit the Minnesota Department of Health’s website to download the MN Patient Bill of Rights.

Patient Safety

At Sleepy Eye Medical Center, patient safety is our priority. We have a team of dedicated professionals, known as the Patient Safety Team, who work diligently to promote a culture of safety for our patients, visitors and employees. We support and participate in national safety efforts, programs and campaigns to ensure that our campus is a safe place for all.

Compliance Hotline

The compliance hotline is designed to allow patients, family members, employees and other individuals to confidentially and anonymously report any billing, coding or practice they believe is not in compliance with government regulations or Sleepy Eye Medical Center policy.

If you believe you have identified a potentially inaccurate or inappropriate billing, coding or practice, please call our compliance hotline at 507-794-8441. If you prefer, you may submit your information by email to [email protected]. Please note that your identity may become known to the compliance officer if you choose to email. However, your information will remain confidential.

Billing and Financial Information

Should you have questions regarding payment, insurance, financial options, payment terms or your bill, please contact Sleepy Eye Medical Center’s Business Office at 877-794-3691.

Members of our Business Office team are available to assist you in any way possible.

Your Protection Against Surprise Medical Bills

“Surprise billing” can happen when you can’t control who is involved in your care (for example when you have an emergency), or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Read the full disclosure here.

Learn more about your rights to a good faith estimate for uninsured and self-pay patients here: Good Faith Estimate.

Additional Price Information

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MNsure

Sleepy Eye Medical Center is proud to be a MNsure Partner.

What is MNsure?

MNsure is a marketplace where Minnesotans can shop, compare and choose health insurance coverage that meets their needs. MNsure is the only place to qualify for financial help with health insurance. Depending on household size and income, most Minnesotans qualify for a public insurance program like Medical Assistance or MinnesotaCare, or a low-cost plan from a private insurance company.