If you need care but prefer to stay home, Telehealth or E-visits are a convenient option. Amidst the COVID-19 outbreak, SEMC encourages patients to utilize this option if and when they are able to for clinic appointments. The following tips will help you prepare for an upcoming virtual visit with one of our care providers.

General Tips

1.) Be sure you have a PC or laptop with a camera and microphone or a smart phone with a front-facing camera.

2.) Make sure you have a strong internet connection or a strong cellular connection if using a mobile device.

3.) Close all other programs on your computer or mobile device.

4.) If possible, arrange a private place for your visit with limited background noise and interruptions.

Tips for Those Using a PC or Laptop

1.) Please use one of the following browsers: Chrome, Safari, or Firefox. Internet Explorer will not work.

2.) Make sure your operating system’s Privacy Settings allow camera and microphone access.

3.) Make sure you have a microphone and that it is working. If not, you can use headphones that have a built-in microphone.

Tips for Those Using a Mobile Device

1.) Make sure your battery is adequately charged (at least 30%) or the device is plugged in and charging.

2.) Set the device’s default browser settings to allow camera and microphone access (Chrome for Android or Safari for iOS).

3.) Please review this tutorial video for additional instructions on how to allow camera and microphone access on your mobile device.

*Telehealth user instructions provided by Backline®